RELOXALENT SERVICE POLICY

Last Updated: January 2026

Build–Launch–Scale DFY Programs

1. Overview

ReloxaLent (“ReloxaLent,” “we,” “our,” or “us”) is a strategic growth partner specializing in Amazon and multi-channel eCommerce brand development.

This Service Policy governs all engagements under our Build–Launch–Scale programs and applies in addition to any executed Service Agreement, proposal, or invoice.

By engaging ReloxaLent, the Client acknowledges and agrees to be bound by this Policy.

In the event of conflict between documents, the signed Service Agreement shall prevail.

2. Nature of Engagement

ReloxaLent provides structured, outcome-driven strategic execution services.

ReloxaLent is not:

A freelancer-for-hire
An employee of the Client
A revenue guarantee provider
A passive support desk

Execution is determined by:

Account readiness
Compliance feasibility
Data performance
Strategic prioritization

Not all listed services may be executed if deemed strategically unnecessary or commercially non-viable.

3. Scope of Services

Services are delivered according to the selected Build–Launch–Scale package.

BUILD Phase

May include:

Account setup or structural optimization
Product listing creation and/or enhancement
Compliance documentation review
Brand Registry guidance
Foundational keyword research

LAUNCH Phase

May include:

PPC campaign architecture and deployment
Market and keyword strategy
Launch sequencing
Performance monitoring

SCALE Phase

May include:

Advanced campaign optimization
Conversion rate optimization
Data analysis and strategic expansion
Systemization and marketplace scaling

Any services outside the agreed scope require written approval and may incur additional fees.

4. Client Responsibilities

The Client is solely responsible for:

Providing accurate and lawful product information
Granting required platform access
Funding inventory and advertising spend
Maintaining operational readiness
Ensuring compliance with Amazon, Shopify, TikTok Shop, or other platform policies
Responding to requests in a timely manner

ReloxaLent is not liable for delays, account limitations, or performance impact resulting from:

Incomplete information
Late responses
Inventory shortages
Policy violations
Budget limitations

Execution may be paused without refund if Client cooperation is insufficient.

5. Payment Terms

Payment terms are defined in the executed Service Agreement or proposal.

Unless otherwise stated:

Payment is due in full prior to service commencement
Services begin only upon confirmed receipt of funds
All transaction fees are the Client’s responsibility
Late payments may result in suspension without notice

All payments are non-refundable once the Program has commenced, as defined in Section 8.

6. Communication & Availability

Official communication channels may include:

Email
WhatsApp Business

Support is provided during standard business hours, Monday to Friday.

ReloxaLent does not provide 24/7 support unless explicitly agreed in writing.

Response times vary based on engagement scope and operational workload.

7. Ownership & Intellectual Property

Client Ownership

Upon full payment:

Listings
Campaign structures
Creative deliverables
Reports

become the property of the Client.

ReloxaLent Intellectual Property

ReloxaLent retains exclusive ownership of:

Internal systems
Frameworks
Templates
Strategic models
Proprietary methodologies

These may not be replicated, distributed, or commercialized by the Client.

ReloxaLent reserves the right to showcase non-confidential work for portfolio or case study purposes unless restricted in writing.

8. Refunds & Termination

8.1 No Refund Policy

Due to the strategic, resource-intensive, and execution-based nature of the Build–Launch–Scale Program:

All payments are strictly non-refundable once the Program has commenced.

Program commencement occurs upon the earlier of:

Confirmation of payment
Onboarding initiation
Internal strategy allocation
Account audit or review
Receipt of access credentials
Initiation of listing, PPC, compliance, or structural work

There are no refunds after fourteen (14) calendar days from the Program start date under any circumstance.

The Program start date is defined as the date of confirmed payment or onboarding initiation, whichever occurs first.

The Client acknowledges that internal strategy preparation, planning, and resource allocation constitute execution.

8.2 Phase-Based Clarification

The Build–Launch–Scale Program is sold as a structured strategic engagement.

It is not divisible into independently refundable service phases.

Completion of the Build Phase does not entitle the Client to a refund of unused future phases.

Delays resulting from:

Amazon review timelines
Brand Registry processing
Compliance verification
Account health reviews
Client inventory delays
Advertising budget limitations

do not constitute service failure and do not qualify for refund.

Program pauses caused by Client inaction, funding delays, or external platform processing do not reset refund timelines.

8.3 Termination Rights

Either Party may terminate the engagement with fourteen (14) calendar days’ written notice.

However:

Termination does not entitle the Client to any refund of fees already paid.
All outstanding balances remain due and payable.
Work performed up to the termination date is considered fulfilled and billable.
Termination does not void payment obligations under this Agreement.

ReloxaLent reserves the right to terminate immediately without notice in cases of:

Abusive, unethical, or disruptive conduct

Non-payment

Misrepresentation

Intellectual property misuse

Platform policy violations

9. Performance Disclaimer

ReloxaLent applies industry-standard strategies and professional best practices.

However, the Client acknowledges that eCommerce outcomes are influenced by external factors including:

Market demand
Competitive landscape
Pricing decisions
Inventory levels
Advertising budget
Platform algorithm updates
Policy enforcement actions

ReloxaLent makes no guarantees regarding:

Revenue
Profitability
Sales velocity
Ranking position
Timeline of results

All commercial risk remains with the Client.

10. Limitation of Liability

ReloxaLent shall not be held liable for:

Account suspension or suppression
Loss of revenue or business interruption
Third-party tool failures
Platform enforcement actions

Total liability shall not exceed the total fees paid under the applicable engagement.

11. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

12. Policy Updates

ReloxaLent reserves the right to amend this Policy at any time.

Material updates will be communicated via email or website notice.

Continued engagement constitutes acceptance of revised terms.

13. Payment Default

If any payment due under this Agreement is not received by the stated deadline:

ReloxaLent reserves the right to immediately suspend all services without notice.
Access to deliverables, accounts, or ongoing work may be restricted.
Project timelines may be extended without liability.

If payment remains outstanding for more than seven (7) calendar days:

ReloxaLent may terminate the engagement.
All outstanding balances become immediately due.
Any recovery, legal, or collection costs incurred shall be the responsibility of the Client.

Reactivation of services after suspension is at ReloxaLent’s sole discretion and may require payment of all outstanding balances plus a reactivation fee.

Failure to make timely payment constitutes material breach of this Agreement.

14. Dispute Resolution

In the event of any dispute arising out of or relating to this Agreement:

The Parties agree to first attempt resolution through good faith negotiation within fourteen (14) calendar days of written notice of dispute.
If resolution is not achieved through negotiation, the dispute shall be submitted to mediation conducted in the Philippines before any formal legal action is initiated.
If mediation fails, disputes shall be resolved exclusively in the competent courts of the Republic of the Philippines.

Each Party shall bear its own legal costs unless otherwise determined by the court.

The Client agrees not to initiate chargebacks or payment reversals without first providing written notice and allowing reasonable time for resolution.

Unauthorized chargebacks may constitute breach of contract.

15. Force Majeure

ReloxaLent shall not be liable for any delay, interruption, or failure to perform services due to events beyond its reasonable control, including but not limited to:

Natural disasters
Government actions or regulatory changes
Platform outages or enforcement actions
Internet or infrastructure disruptions
Cybersecurity incidents
Labor disruptions
Acts of war or civil unrest

In such circumstances:

Service timelines may be extended.
Obligations may be temporarily suspended without liability.

Force majeure events do not constitute breach of contract.

16. Non-Disparagement

The Client agrees that during the term of this Agreement and at all times thereafter, they shall not make, publish, or communicate any false, misleading, or disparaging statements concerning:

ReloxaLent
Its representatives
Its services
Its business practices

This includes but is not limited to:

Public reviews
Social media posts
Online forums
Direct communications with third parties

The Client agrees to first provide written notice and allow a reasonable opportunity (14 calendar days) to address any concerns prior to publishing negative statements.

This clause does not restrict honest feedback communicated privately for resolution purposes.

Breach of this clause may constitute material breach of Agreement and may result in legal remedies.

17. Non-Circumvention

During the term of this Agreement and for a period of twenty-four (24) months thereafter, the Client agrees not to directly or indirectly:

Engage
Contract
Solicit
Hire
Or otherwise conduct business with

any supplier, contractor, partner, or strategic contact introduced by ReloxaLent in connection with the Program, without prior written consent.

If the Client engages any such party independently in violation of this clause, ReloxaLent shall be entitled to:

Compensation equal to twelve (12) months of projected service value
Or other equitable remedies available under law

This clause protects proprietary sourcing networks and strategic partnerships developed by ReloxaLent. This clause survives termination of this Agreement.

18. Retainer Conversion (Scale Phase)

The Client acknowledges that the Build–Launch–Scale Program is structured as an initial engagement.

Upon completion of the Build and Launch phases, continued performance optimization, scaling, and account growth may require ongoing strategic management.

If the Client elects to continue services beyond the initial Program scope:

Services shall transition to a monthly retainer agreement
Retainer scope and fees shall be defined in a separate written agreement
Upon completion of the initial Program, active campaign management and optimization will cease unless a monthly retainer agreement is executed.

ReloxaLent reserves the right to discontinue active optimization efforts upon completion of the initial Program unless a retainer agreement is executed.

ReloxaLent operates as an independent contractor. Nothing in this Agreement shall be construed to create a partnership, joint venture, or employer-employee relationship.

Contact

For questions or clarifications, please contact:
📧 amazonservices@reloxalent.com
🌐 http://www.reloxalent.com