ReloxaLent Service Policy
1. Overview
ReloxaLent (“we,” “our,” or “us”) is a growth agency specializing in Amazon and eCommerce brand development. This Service Policy outlines the terms governing all services under our Build, Launch, and Scale programs. By engaging with ReloxaLent, clients (“you” or “your”) agree to these terms and conditions.
2. Scope of Services
ReloxaLent provides customized support to help brands establish, launch, and scale their online presence. Depending on the chosen package, services may include but are not limited to:
- Build: Store setup, product listing creation, brand registry assistance, compliance documentation, and initial content optimization.
- Launch: Advertising setup (PPC campaigns), keyword strategy, creative assets, promotions, and growth plan implementation.
- Scale: Advanced analytics, campaign optimization, sales expansion across marketplaces, brand partnerships, and continuous performance tracking.
Any service outside the agreed scope will require a separate quotation or written agreement.
3. Client Responsibilities
To ensure timely and effective delivery, clients are required to:
- Provide accurate product data, brand materials, and account access where necessary.
- Respond promptly to communication and approvals.
- Maintain compliance with platform policies (Amazon, Shopify, TikTok Shop, etc.) and legal regulations in their respective countries.
ReloxaLent will not be liable for delays or outcomes resulting from incomplete or inaccurate client information.
4. Payment Terms
- Payment terms are defined in each client’s proposal or service agreement.
- Services commence upon confirmation of payment or deposit.
- Late payments may result in service suspension or project delays.
- All fees are non-refundable once a service phase has begun, except where explicitly stated in Section 7 (Refunds & Termination).
5. Communication & Support
- All official communications shall be conducted through approved channels (e.g., email, Slack, ClickUp, or WhatsApp Business).
- ReloxaLent provides regular progress updates and performance reports per the client’s selected package.
- Support is available during standard business hours, Monday to Friday, excluding holidays.
6. Ownership & Confidentiality
- Upon full payment, all deliverables (designs, listings, campaigns, reports, and other creative materials) become the property of the client.
- ReloxaLent retains the right to showcase completed projects in portfolios or case studies unless otherwise agreed in writing.
- Both parties agree to maintain confidentiality of proprietary information, trade secrets, and account data.
7. Refunds & Termination
- Either party may terminate the agreement with written notice of at least 15 business days.
- Refunds, if applicable, will only cover services not yet initiated.
- ReloxaLent reserves the right to terminate services in cases of non-payment, breach of terms, or misuse of intellectual property.
8. Performance Disclaimer
While ReloxaLent applies data-driven strategies and proven systems, outcomes (sales, rankings, or profitability) are influenced by multiple external factors beyond our control, including market shifts, competitor behavior, and platform policy changes.
No specific revenue or performance results are guaranteed.
9. Revisions & Adjustments
Each project includes a defined number of revisions as outlined in the service proposal. Additional revisions or requests outside the agreed scope may incur additional fees.
10. Governing Law
This agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.
11. Policy Updates
ReloxaLent reserves the right to update this Service Policy periodically. Clients will be notified of major updates through email or website notice. Continued use of our services constitutes acceptance of any revised terms.
Contact
For questions or clarifications, please contact:
📧 rea@reloxalent.com
🌐 http://www.reloxalent.com
